THE BY MONO SYSTEM

Designed to be simple. Here when you need us.

For questions about our products, your order, or the refill system, we’re here to help.

VIEW FREQUENTLY ASKED QUESTIONS

Leave us a message


Have a question, idea, or feedback? Our team is here to help. 

Reach out via the form or contact us directly:

info@bymono.eu

+421 949 131 921 (09:00-16:00 CET)

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Company Details

BY MONO s.r.o.
Medená 10
811 02 Bratislava
Slovakia

Company ID (IČO): 55 276 458
VAT ID: SK2121956848

Email: info@bymono.eu
Phone: +421 949 131 921

FAQs

1. How do I clean the bottles before refilling?

Simply rinse your bottle with warm water and mild soap, then let it dry fully before refilling. This helps keep your products fresh and prevents mixing scents or textures.

2. Are BY MONO bottles safe for the bathroom?
3. Can I use other products, not just BY MONO refills?
4. What are the bottles made of?