Privacy policy

Last updated: September 23, 2026

BY MONO s.r.o. (“BY MONO”, “we”, “our”, “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website bymono.eu or purchase our products.

1. Data Controller

BY MONO s.r.o.
Medená 93/10, 811 02 Bratislava, Slovakia
Email: info@bymono.eu
Company ID: 55 276 458 VAT ID: SK2121956848

We are the data controller for all personal data processed through this website.

2. Personal Data We Collect

- Contact details (name, address, email, phone).
- Order and payment details (products purchased, payment method, transaction ID).
- Account information (if you register).
- Communication data (emails or messages you send us).
- Technical data (IP address, browser, device type, usage statistics).

3. Purposes and Legal Bases

- Contract performance – to process and deliver your orders.
- Legal obligation – to comply with tax, accounting, and consumer protection laws.
- Legitimate interest – to improve our services, prevent fraud, and secure our site.
- Consent – for marketing emails, newsletters, and use of non-essential cookies.

4. Cookies

Our website uses cookies and similar technologies. Essential cookies are required for the website to function. Non-essential cookies (analytics, marketing) are only used with your prior consent. You can manage preferences through our cookie banner.

5. Data Sharing

We may share your data with:
- Service providers (Shopify, payment processors, logistics providers).
- Professional advisors (legal, accounting).
- Authorities if legally required.
We do not sell your data.

6. International Transfers

Some service providers (e.g. Shopify) may process data outside the EU/EEA. In such cases, transfers are protected by Standard Contractual Clauses or other GDPR-approved safeguards.

7. Retention

We keep your data only as long as necessary:
- Accounting and tax records are retained for the period required by applicable law. Other personal data is retained only as long as necessary.
- Marketing: until you withdraw consent.
- Account: until deletion.

8. Your Rights

Under GDPR you have the right to:
- Access your data.
- Rectify inaccurate data.
- Request erasure (“right to be forgotten”).
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time (for marketing/cookies).

To exercise these rights, contact us at info@bymono.eu.

9. Complaints

If you believe we process your data unlawfully, you can lodge a complaint with your local Data Protection Authority. In Slovakia, this is:
Úrad na ochranu osobných údajov SR, Hraničná 12, 820 07 Bratislava, Slovakia.

You may also contact your local data protection authority if you reside in another EU/EEA country.

10. Children’s Data

Our services are not directed at children under 16. We do not knowingly collect personal data of minors.

11. Updates

We may update this policy occasionally. The current version will always be available at bymono.eu.