Refund policy

1. Right of Withdrawal (EU 14 Days)

As a consumer in the European Union, you have the right to cancel your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must notify us by email at info@bymono.eu within the 14-day period. You may use the model withdrawal form provided below, but it is not mandatory.

You must return the goods to us no later than 14 days after informing us of your decision.

2. Return Conditions

• For hygiene and safety reasons, returned goods should be unused, unopened and returned in their original packaging. Consumers may inspect the goods only to the extent necessary to establish their nature, characteristics and functionality. If the goods are handled beyond this extent, we may deduct any diminished value from the refund. Sealed personal-care products that are unsuitable for return for health or hygiene reasons are excluded from withdrawal once unsealed.

• Proof of purchase (order number or receipt) is required.

• Returns should be sent to:
  BY MONO s.r.o.
  Drieňová 17
  900 45 Malinovo
  Slovakia

3. Refunds

We will reimburse all payments received from you, including the cost of the least expensive standard delivery option offered by us, without undue delay and no later than 14 days after the day on which you notify us of your decision to withdraw from the contract.

We may withhold reimbursement until we have received the returned goods or until you have provided evidence that you have sent the goods back, whichever occurs earlier.

You are responsible for the direct cost of returning the goods unless we have agreed otherwise or failed to inform you of this obligation.

We will make the reimbursement using the same payment method that you used for the original transaction, unless we have expressly agreed otherwise.

4. Damaged or Faulty Goods

If your order arrives damaged, defective, or incorrect, please contact us immediately at info@bymono.eu. We will arrange repair, replacement, or refund in accordance with EU consumer law.

5. Non-Returnable Items

• Sealed personal-care products that are unsuitable for return for health or hygiene reasons once unsealed.

• Gift cards
  

6. Exchanges

We do not offer direct exchanges. To receive another item, please return your product for a refund and place a new order.

7. Model Withdrawal Form (EU standard template)

(Only complete and return if you wish to withdraw from the contract)

To: BY MONO s.r.o., Drieňová 17, 900 45 Malinovo, Slovakia, info@bymono.eu
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
– Ordered on … / received on …
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if on paper)
– Date